Support
Troubleshooting
Fix common Buxmate issues — sign up, email, invites, payments, and photos.
Sign up / login
"Invalid origin" on signup
This usually means something is misconfigured on the Buxmate side. Try again in a private/incognito window. If it persists, email hello@buxmate.com.
Redirect loop after login
- Clear cookies for
app.buxmate.comand try again - Use a private/incognito window
- If it still loops, contact hello@buxmate.com
"Check your email" but no email arrives
- Check spam/junk
- Click Resend verification on the check-email page
- Wait a few minutes — delivery can be delayed
- If nothing arrives after resending, contact hello@buxmate.com
Invites
Guest sees "Invite not available"
| Reason | Fix |
|---|---|
| Guest archived | Organiser un-archives or creates new guest |
| Event archived, guest never joined | Cannot join; organiser shares info manually |
| Link expired or regenerated | Organiser sends new link from guest profile |
| Wrong / old link | Copy fresh link from guest profile |
Guest lands on "Open your invite link" empty state
They opened /e/{slug} without joining first. Send the /join/... link, not only the hub URL.
Payments
Splits look wrong after RSVP changes
- Open Payments → Recalculate payments
- Check needs review banner
- Verify activity cost type and who is marked Going
Payment details not showing for guests
Organiser must fill in Payment details for guests on the Payments page and save.
Photos
Photo upload fails
- Check file size (max 10 MB for covers; similar limits for photos)
- Try a different image format (JPG, PNG, WebP)
- If it keeps failing, contact hello@buxmate.com
Copied photo URL does not open elsewhere
Expected behaviour. Photos require an organiser or guest session. Use the guest hub to view photos.
Still stuck?
Email hello@buxmate.com with:
- What you were trying to do
- Whether you are an organiser or guest
- Browser and device
- What you see on screen (a photo helps)
- Event name (no need to share guest personal data)